Our Agreement of services

Introduction

These Terms and Conditions govern the use of the HazardAUS website and the forensic cleaning services provided by the company. By accessing our website or scheduling our services, you agree to comply with the following terms. If you do not agree with any part of these terms, you should discontinue use of the website and services.

Who We Are

HazardAUS provides professional forensic and crime scene cleaning services, delivering safe, discreet, and environmentally responsible biohazard remediation. By booking or using our services, clients acknowledge and agree to these Terms and Conditions.

Scope of Services

HazardAUS offers specialized cleaning services including:

• Crime scene cleaning
• Forensic cleanup
• Biohazard remediation
• Unattended death cleanup
• Suicide and trauma scene cleaning
• Hoarding cleanup
• Deceased estate cleaning
• Sharps, needles, and syringe removal
• Blood and bodily fluid cleanup
• Police holding and detention facility cleaning

Services may be performed in residential, commercial, industrial, or vehicular environments as specified in the service agreement. Our trained technicians use professional-grade equipment and Personal Protective Equipment (PPE) to ensure safe and compliant biohazard remediation.

Website Usage Agreement

By accessing and using https://hazardaus.com.au/, users acknowledge that they have read, understood, and agreed to comply with these Terms and Conditions. If a user does not agree with any part of these terms, they should discontinue use of the website immediately. The website may use cookies and similar technologies to enhance user experience, analyse website traffic, and improve website functionality.

By continuing to use the website, users consent to the use of cookies in accordance with the website’s Cookie Policy and Privacy Policy.
Failure by HazardAUS to enforce any right or provision under these terms shall not constitute a waiver of those rights.

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

Client Responsibilities

Clients agree to:

• Provide accurate information about the incident and contamination level
• Ensure safe and unrestricted access to the affected property
• Remove or clearly identify valuables, personal items, and sensitive documents before service begins
• Ensure utilities such as electricity and water are available unless otherwise arranged

HazardAUS is not responsible for damage or loss of items that were not removed or disclosed prior to service.

Health and Safety Policies

Our technicians follow strict health and safety procedures including:

• Use of PPE such as gloves, respirators, and protective suits
• Compliance with biohazard handling and disposal regulations
• Vaccination requirements where applicable (e.g., Hepatitis B)
• Training in bloodborne pathogen safety standards

Biohazard waste is handled and disposed of according to applicable Australian safety and environmental regulations.

Pricing and Payment

Service pricing depends on factors including:

• Size of the affected area
• Type and severity of contamination
• Equipment and cleaning procedures required
• Biohazard waste disposal costs

A written estimate will be provided where possible before work begins. Final costs may vary if additional hazards or contamination are discovered during the cleaning process. Payment is generally due upon completion of services, unless otherwise agreed in writing.

Cancellation Policy and Rescheduling

• Clients may cancel or reschedule services with reasonable notice.
• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.
• Rescheduling requests are subject to technician availability.

Liability and Limitations

While every effort is made to restore affected areas safely and effectively:

• HazardAUS is not liable for pre-existing structural damage or undisclosed hazards.
• Complete restoration of materials or surfaces cannot always be guaranteed.
• HazardAUS is not responsible for emotional or psychological impacts associated with trauma or crime scenes.

Clients may be referred to appropriate support services if necessary.

Privacy and Confidentiality

HazardAUS treats all client information with strict confidentiality.

• Technicians operate with professionalism and discretion in sensitive situations.
• Service vehicles may be unmarked to protect client privacy.
• Photographs, reports, and service documentation are stored securely and shared only with authorized parties when required.

Our experts equipped with personal protective equipment (PPE) and uses professional-grade cleaning agents.

Post-Service Inspection

After completion of services:

• A final walkthrough may be conducted with the client where possible.
• Additional services such as odor removal or extended sanitization may be recommended if required.

Intellectual Property Rights

All content on the HazardAUS website, including text, images, graphics, logos, videos, and other materials, is the property of HazardAUS or its licensors and is protected by applicable copyright and intellectual property laws.

Users may access, view, download, and print content for personal and non-commercial use only. Any reproduction, redistribution, modification, or commercial use of website materials without prior written permission is strictly prohibited.

Unauthorized use of website content may result in legal action.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Australia. By accessing or using the website or services, users agree that all matters relating to the interpretation, application, and enforcement of these terms will be subject to Australian law.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain in full force and effect.

Dispute Resolution

Any disputes arising from the use of HazardAUS services will first be addressed through good-faith discussions between the client and the company in an effort to reach an amicable resolution. If a resolution cannot be reached, the dispute will be subject to the jurisdiction of the courts of Australia.